Shipping Options
At FUTFANS, we are committed to ensuring that your order reaches you quickly and safely. We offer several shipping options to meet your needs:
- Mainland Portugal : Delivery time from 1 to 15 working days. (After Shipping)
- Azores and Madeira : Delivery time of 3 to 30 working days. (After Shipping)
- Spain : Delivery time 5 to 15 working days. (After Shipping)
- Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Luxembourg, United Kingdom, Czech Republic, Switzerland, Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Norway, Poland, Sweden : Delivery time 5 to 15 working days. (After Shipping)
Free Shipping to Portugal for purchases equal to or greater than €50
Order Processing
Orders are processed within 1 to 3 business days after payment confirmation. In periods of high demand, such as promotions and holidays, this deadline may be slightly extended. You will receive an email notification when your order has been dispatched.
Shipping costs
Shipping costs vary depending on the method chosen and delivery location:
- Standard Shipping : From €5.
- Express Shipping : From €8.
We offer free delivery on all orders over €50 for standard shipping.
Safe Delivery
We work with reliable shipping partners to ensure your orders arrive in perfect condition. All orders are packaged with care to protect the products during transport.
Delivery Destinations
We deliver throughout Europe, Brazil and to several international destinations. Please check shipping availability to your country at checkout.
Delivery Policy
If your order is not delivered within the estimated time, please contact us through our customer service. We are here to help resolve any delivery issues.
Delivery Addresses
Please make sure the shipping address is correct and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you need to change your delivery address after completing your purchase, please contact us as soon as possible.
Customs and Import Fees
Customer Responsibility
At FUTFANS, we ship to several countries around the world. However, it is important that our customers are aware of possible customs and import fees that may apply to international orders.
Customs Fees
Customs fees are imposed by the customs authorities of the destination country and vary according to local legislation. These fees are not included in the total purchase price made on our website. The amount of customs fees depends on the declared value of the product and the category of the merchandise.
Import taxes
Import fees are also determined by the destination country and may include additional taxes such as VAT (Value Added Tax) or GST (Goods and Services Tax). These fees are calculated based on the value of the merchandise, shipping cost and other administrative charges.
Payment of Fees
It is the customer's responsibility to pay all customs and import fees associated with the order. Failure to pay these fees may result in the order being held by customs until all tax obligations are met.
Customs Procedures
When the order arrives in the destination country, it may be subject to customs procedures that can delay delivery. Unfortunately, FUTFANS has no control over these delays and cannot estimate the additional time required for customs processing.
Additional Information
We recommend that our customers find out about their country's customs and import policies before making an international purchase. For more information, contact your local customs authority.
Questions and Support
For any questions or support needs related to shipping and deliveries, please contact our customer service via our contact form or by calling (351) 936 373 167. We are available from Monday to Sunday, from 00:00 to 24h.
Thank you for choosing FUTFANS! We are committed to providing the best online shopping experience for you, the football fan.